Lessons from the Field: Improving the Grantee Experience at the David and Lucile Packard Foundation
Contributing Organization(s): Center for Effective Philanthropy
Author(s)/Creator(s): Judith A. Ross
Publishing Date: 2008-01-01
Issue Areas: Nonprofits and Philanthropy
Ownership/Rights Info: Please consult the copyright holder before using or repurposing this information.
Improving the Grantee Experience at the David and Lucile Packard Foundation describes how leaders at Packard identified and translated the elements of quality interactions and clear communications with grantees into specific criteria. The case study explores how they developed and implemented these criteria, called Grantee Experience Standards, as a way to strengthen the Foundation's relationships with its grantees. It also documents program staff's reactions to the standards and lessons learned from the process.
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Note: Hard copies are also available. Call 617-492-0800 ext. 492 or email kathryns@effectivephilanthropy.org for more information.
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