Extravagant claims have been made for the capacity of IT (information technology) to empower citizens and to enhance the capacity of civic organizations. This study of IT use by organizations and agencies in New Haven, Connecticut, 1998-2004, tests these claims, finding that the use of IT by nonprofits is selective, tending to serve agencies patronized by community elites rather than populations in need. In addition, the study finds that single interest groups are far more effective in using IT than more diverse civic and neighborhood groups.
This publication is Hauser Center Working Paper No. 30. The Hauser Center Working Paper Series was launched during the summer of 2000. The Series enables the Hauser Center to share with a broad audience important works-in-progress written by Hauser Center scholars and researchers.