Drawing on information generated through P/PV's Spectrum of Service (SOS) initiative, this report examines a variety of operational issues related to effective blending of paid service providers and volunteers, and how managers determine the roles that paid and unpaid providers play in order to achieve programmatic objectives. The promising practices described in this report illustrates the innovation strategies currently underway in the volunteer and service sectors, and provides a useful starting point for others who are interested in enhancing the effectiveness of a blended approach to service delivery.
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