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A Work in Progress: Philadelphia's 311 System After One Year

Mar 2, 2010

Description

Evaluates the first year of the city's municipal information and service-request system's implementation, including costs, call volume, types of requests, and user satisfaction. Points out areas for improvement and constraints due to the budget crisis.

A Work in Progress: Philadelphia's 311 System After One Year

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Published by

The Pew Charitable Trusts

Funded by

The Pew Charitable Trusts

Copyright

Document type

Evaluation

Language

English

Geography

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Title: A Work in Progress: Philadelphia's 311 System After One Year
Publication date 2010-03-02
Publication year 2010
Copyright holder(s) The Pew Charitable Trusts
Geographical focus North America / United States (Northeastern) / Pennsylvania / Philadelphia County / Philadelphia , North America / United States (Northeastern) / Pennsylvania
Keywords research initiative , philadelphia , service requests , streets department , callers
Document type Evaluation
Language English
URL: https://www.issuelab.org/resource/a-work-in-progress-philadelphia-s-311-system-after-one-year.html
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