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Advancing Frontline Employees of Color

by Aaron Mihaly; Fay Hanleybrown; Josh Kirschenbaum; Lakshmi Iyer; Sandra Medrano

Jan 17, 2020
  • Community and Economic Development
  • Employment and Labor
  • Race and Ethnicity

  • DESCRIPTION

Employers of frontline talent face an unprecedented opportunity to advance racial equity as a source of competitive advantage. The United States is experiencing dramatic demographic shifts, its workforce is becoming increasingly racially diverse, and the nature of work is fundamentally changing due to automation. Approximately nine million of the country's 24 million frontline employees—entry-level employees who engage closely with customers—are people of color who represent a reservoir of talent, innovative ideas, and multicultural competency that are increasingly sources of competitive advantage.

At a time when there are rising societal expectations for companies to embrace a more active role in society and lead with an ambitious corporate purpose, employers face an unprecedented opportunity to advance racial equity as a source of competitive advantage by intentionally finding ways to advance the careers and enhance the experience of employees of color.

Advancing Frontline Employees of Color, written in partnership with PolicyLink, identifies 23 evidence-based practices for advancing racial equity and fostering working environments where all people feel valued and can thrive.

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Advancing Frontline Employees of Color

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Published By

  • PolicyLink
  • FSG

Funded By

  • WalMart, Inc.

Copyright

  • Creative Commons Attribution 4.0 International License

Document Type

  • Report/Whitepaper

Language

  • English

Geography

  • North America / United States
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Title: Advancing Frontline Employees of Color
Publication date 2020-01-17
Publication Year 2020
Authors Aaron Mihaly , Fay Hanleybrown , Josh Kirschenbaum , Lakshmi Iyer , Sandra Medrano
Copyright holder(s) PolicyLink , FSG
Geographical Focus North America / United States
Keywords frontline , FSG , color , people of color , equity
Document type Report/Whitepaper
Language English
URL: https://www.issuelab.org/resource/advancing-frontline-employees-of-color.html
Resource provided by IssueLab

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