With a mission to improve the health and health care of all Americans, the Robert Wood Johnson Foundation (RWJF) is working in a complex environment on complicated issues. This case study examines how RWJF set out to design a foundation performance assessment system that combines programmatic impact and operational effectiveness into a simple scorecard that its board and staff believe is critical to the Foundation's understanding and improvement of overall organizational performance.
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- Copyright 2004, The Center for Effective Philanthropy, Inc. All rights reserved. This work may not be copied, reproduced, or published without the express written consent of The Center for Effective Philanthropy. Reprinted in 2006.
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