Workforce development practitioners and policymakers have come to recognize the importance of employers as customers. Too often, however, not enough time is devoted to considering (much less implementing) the organizational and programmatic changes necessary to truly engage employers. By Design describes strategies used by three organizations to effectively engage employers in workforce development efforts. Jewish Vocational Service, San Francisco; Training, Inc., Boston and WIRE-Net, Cleveland, have successfully involved employers in a variety of different waysfrom including them on the Board of Directors to having them teach training classes. By Design outlines employer-engagement strategies in detail to help other organizations substantively involve employers in daily activities and services.