The case of Haven of Hope Christian Services (Haven) tells how a faith-based organization can stay true to its founding mission and values while responding to the tremendous growth of the community it serves. It tells how committed leaders, managers and staff integrate medical and social services to help comfort people in need, physically and spiritually.
Today, Haven of Hope Christian Service's integration of medical and social services occurs at 46 locations, and has so far benefited about 100,000 people. It employs doctors, nurses, occupational therapists, physical therapists, social workers and personal care workers. Many reverends lead regularly scheduled services at its facilities, which often include chapels. Medically, it focuses on chronic disease and mental or physical disability rather than acute illness. It also focuses on mental and spiritual counseling, and operates many different home-based and community-based programs aimed at the elderly and mentally challenged people.
Haven's approach and philosophy remain rooted in the beliefs of Sister Annie Skau, a Norwegian nun and missionary who "saw the need of not only providing medical care, but also psychological and physical care" for the people it serves, said Dr. Lam Ching Choi, Haven's CEO.