In 2004, the Ministry of Water and Environment (MoWE) unveiled a policy to expand water supply services to the poor in urban as well as rural areas. This was updated in 2006. The policy set the target of 100 percent coverage for water supply and sanitation (WSS) services in urban areas by 2015. In response to the policy, in 2004 the National Water and Sewerage Corporation, (NWSC) which is responsible for service delivery in Kampala, undertook a series of measures to implement the pro-poor policy in urban areas.
This case study assesses the impact of pro-poor measures implemented by the NWSC since 2004, identifies the key factors that affected the outcomes of these policies and strategies, proposes areas for improvement, and identifies lessons that can be learned and shared from the experience in Uganda. The primary purpose of the case study is to expand the scope and increase the effectiveness of NWSC's pro-poor policy.
- The pro-poor policy has largely been successful due to improved financial sustainability, improved operational efficiency, more affordable connections, increased access to public water points, creation of a pro-poor branch, an affordable tariff, geographic targeting, prepaid water metering, improved financial sustainability, and improved financial sustainability.
- The challenges associated with the pro-poor policy are the cost of household connections is too high, even when discounted, the level of subsidy for the water tariff is not enough for the poorest, nonpayment of water bills by households and public water points is causing a significant number of disconnections, and water mains extensions in poor settlements are still carried out project by project.