Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction

by Sharon Silow-Carroll

Dec 17, 2008

Highlights organizational and tactical strategies for realizing high patient satisfaction, including the use of communication boards in each room stating the plan of care, a "Balanced Scorecard" evaluation tool, and Six Sigma improvement methodology.
Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction

Download via Publisher

Download via IssueLab (667.33 KB)

Save To Library

Suggest an edit

WHAT TO READ NEXT

Published By

Funded By

Copyright

  • Copyright 2008 Commonwealth Fund.

Document Type

Language

Geography

Linked Data show/hide