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Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction

Dec 17, 2008

DESCRIPTION

Highlights organizational and tactical strategies for realizing high patient satisfaction, including the use of communication boards in each room stating the plan of care, a "Balanced Scorecard" evaluation tool, and Six Sigma improvement methodology.

Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction

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Published By

Commonwealth Fund

Funded By

Commonwealth Fund

Copyright

Document Type

CaseStudy

Language

English

Geography

North America / United States (Southern) / North Carolina

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Title: Duke University Hospital: Organizational and Tactical Strategies to Enhance Patient Satisfaction
Publication date 2008-12-17
Publication Year 2008
Authors Sharon Silow-Carroll
Copyright holder(s) Commonwealth Fund
Geographical Focus North America / United States (Southern) / North Carolina
Keywords satisfaction , patient , duke university , hospital , duke
Document type CaseStudy
Language English
URL: https://www.issuelab.org/resource/duke-university-hospital-organizational-and-tactical-strategies-to-enhance-patient-satisfaction.html
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