Better by Design was developed in 2013 by the Big Lottery Fund Scotland in response to the complex and changing landscape for voluntary sector organisations delivering services on the ground with people or communities. It aimed to support a process of change, and prioritised organisations focusing on social care, employability, health and housing where intervening earlier or preventing needs emerging could make a real difference. The programme encouraged sustainability in the widest sense to enable organisations to meet the needs of their beneficiaries better now and in the future.
The chance to learn in this way and the challenge to habitual ways of thinking and doing, have made a significant change to mindsets in a number of organisations and at times, brought a new quality of engagement in partnership settings. This report shows that design-led approaches do have a great deal to contribute in creating the new organisational cultures of collaboration and mutual learning necessary for public service reform.