There is resounding agreement in the water development sector that rural communities in developing countries need some sort of support after installation of water points. This report addresses key questions for implementing organizations, donors, and local stakeholders about how and why to implement resolution -- the process of addressing problems identified through post-implementation monitoring and /or evaluation. Insights are drawn from a desk review, in-depth interviews, and a Resolution workshop for WASH professionals held in 2014.
- Rather than just rehabilitating broken infrastructure to fix the immediate problem when a water point fails, implementing organizations should find and address the root causes of the failure.
- The repetitiveness of the problems identified through monitoring and evaluation of water points across the globe suggests that there are common ways to respond. The guidelines elaborated on in the report include implementation, institutional, social, environmental, financial, and technical strategies.
- There is no consensus or evidence for how long an implementing organization should be responsible for the services provided by systems it has built; however, 10 years as a maximum was suggested by several organizations at the Resolution Workshop.
- To pay for the costs of resolution, implementing organizations should insist on cost-sharing from users, local government and/or central government.
- Successful models for resolution of problems with water services include external post-construction support like mechanics associations and circuit riders, networks of water committees, and supporting local governments.