This publication is a collection of suggestions and successes based on the thoughts and experiences of hospice providers in many settings throughout the United States.
- Inclusion is more than demographics. Differences in gender, race, physical/other factors, sexual orientation, ethnicity, education and economics are components of inclusion. Unique perspectives, talents, insights and experiences of all people also shape business inclusion.
- Cultural brokers help bridge gaps in health care beliefs and understanding between persons of non-dominant and dominant communities. Engaging faith leaders, clergy, community health workers, community leaders and others in conversations on beliefs, values and preferences is a powerful way to build trust, community awareness and education about end-of-life care in diverse communities.
- As an effective hospice provider, you must be able to measure and respond to issues concerning service value and outcomes.