The Fund for Shared Insight's goals with Listen for Good are to:
- Support a greater number and diversity of "customer - facing" nonprofits to either get started or improve their practice of systematically collecting and using feedback from the people they seek to help. By diversity, we mean supporting nonprofits of different budget sizes, type of work/issue area on which they focus, and geography in which they work.
- Experiment and learn about applying/adapting the Net Promoter System (NPS) to the beneficiary feedback context – including determining what questions "work" for organizations and beginning to build out benchmarks in key "verticals" (e.g. food banks, shelters, vocational training programs, financial literacy programs, etc.).
- Engage more funders in supporting, using and caring about beneficiary feedback loops by structuring Listen for Good as a co - funding/matching grant opportunity; study whether/how this changes their relationship with the grantees whose feedback loops they support and/or changes funders' own use of beneficiary feedback data to inform their work.
- Capture and share lessons learned with grantees, co - funders and the field to positively catalyze the feedback movement and productively inform the work going forward.
Fifty organizations are expected to be supported through the matched funding process an d to participate in other supports (i.e., orientation, trainings, technical assistance). Some number of organizations may organically use the available resources later in the process without funding and additional supports, while some organizations may receive financial support from the core funders separate from the co - funded organizations. Neither of those groups are included in the 50 organizations receiving co - funding from Shared Insight. Shared Insight expects to fund these organizations in two to three rounds, beginning in January 2016 through July 2016. Each round will disburse grants on a rolling basis and will run for two years.
At this stage, we would expect there to be a wider variety and diversity across participating organizations; while there may be some sets of grants that could form a vertical, the goal at this time is not to establish NPS standards for a particular sector segment.