The Georgia Department of Community Health contracted with Affiliated Computer Systems, Inc. (ACS) to provide claims administration for Georgia's Medicaid and PeachCare for Kids insurance programs beginning April 1, 2003. ACS contracted with the Georgia Health Policy Center (GHPC) at Georgia State University to conduct semi-annual member surveys to assess member satisfaction with ACS's claims administration and customer service. The baseline survey was conducted in March 2003, before ACS assumed responsibility for claims administration. This report presents results of 1,501 randomly selected members who contacted customer service between April and September 2004. The survey was conducted between October 18 and November 10, 2004 via telephone interviews.