The State of New Jersey is seeking to update the 1999 Center for Government Services report to describe the history, delivery system, and organization of the state's E9-1-1 system and to outline key issues and options for consolidating 9-1-1 services. While the central goal of this study is to identify options for further consolidation of the state's E9-1-1 system, the study is also intended to provide an in-depth understanding of existing PSAP capabilities and identify upgrade requirements for statewide compatibility with the Phase II Federal Communication Commission (FCC) requirements for wireless calls. Specifically, the Heldrich Center's research efforts are structured around five tasks, which are described below:
- Profile of E9-1-1 Service System in New Jersey. The profile will describe the system's evolution and the current method of delivering E9-1-1 services in New Jersey, from the receipt of an emergency call to the dispatch of emergency personnel. In addition, the profile will describe the current organizational structure of the E9-1-1 system.
- Assessment of Other States' Experience. To draw out relevant lessons for New Jersey, including the use of incentives and disincentives, the Heldrich Center will review studies prepared by other states and consult national experts and associations to assess the experience of other states that have pursued E9-1-1 consolidation.
- Identification of Issues and Options for Further Consolidation in New Jersey. Through interviews with key county and municipal officials, the Heldrich Center will identify the benefits and costs associated with consolidation. Based on the findings of these case studies and interviews with state and national experts, the Heldrich Center will offer a range of options for further consolidation. The Center will also offer possible recommended incentives and strategies for accomplishing a desired level of consolidation, which are sensitive to New Jersey's current E9-1-1 system and that reflect other states' best practices.
- Analysis of Cost Savings to New Jersey Resulting from Further Consolidation. The Heldrich Center will determine, to the extent possible, any cost savings to New Jersey as a result of further consolidation under various consolidation scenarios. This will include the cost savings associated with merging secondary dispatch services into a PSAP function.
- Consolidation Model Specific to Each County. The Heldrich Center will conduct extensive site visits, interviews, and in-depth analyses to determine the potential for consolidation in each county and the unique circumstances and factors that are likely to influence consolidation. Based on findings from the site visits, interviews, and analyses, the Heldrich Center will propose a consolidation model that reflects the unique circumstances and institutional arrangements of each county. This will include possible incentives or strategies for encouraging further consolidation.