The physician ratings report is where consumers can learn about the performance of medical groups, hospitals, nursing homes, and other long-term care facilities in California. The ratings are derived from an annual Patient Assessment Survey (PAS), which has been administered for more than a decade in California to measure patient experience with physician groups. The 2013 survey included 58,873 adult patients across California, all of whom had commercial health insurance. The findings provide important information from the patient's perspective about how well physicians communicate with their patients, coordinate medical care, and provide access to routine and urgent care, as well as how patients rate their care overall. The survey also asks patients about their experiences with the office staff, such as receptionists, and the people who handle billing and insurance-related questions.