The full report of this research project provides the findings of a study of communication experiences and practices, at the point of grant refusal, among selected grant making and grant seeking organisations. Its context was the frustration and disappointment being experienced by many grant seekers in a period of enhanced competition for funding, alongside the multiple pressures facing grant makers, in responding to grant seekers' needs and in meeting their own range of obligations.
The overall purpose of the research was to support learning and improvement in policy and practice among grant makers and grant seekers. A summary of the findings from the qualitative research undertaken for the project is provided at the end of this paper.
In this practice paper, we focus on the direct learning question posed by the research - 'what promising practices in grant refusal communications may be identified from grant makers' and grant seekers' perspectives on their experiences?' Many respondents during the research process highlighted what were, for them, preferred and promising practices in communicating and managing grant refusal among grant seekers and grant makers. These were sometimes their own approaches and sometimes those which they had observed and welcomed.
These insights, examples and possibilities are now distilled and presented below as promising practice learning and action points, illustrated by anonymous quotations taken from our research respondents.