Make the Road New York investigated possible employment discrimination against transgender job-seekers in Manhattan's retail sector using the research tool of matched pair testing. We sent out carefully matched pairs of job applicants, one transgender and one not, to apply for the same jobs. Each pair was equivalent in age and ethnicity and equipped with fictionalized resumes that were evenly matched. Both testing pairs underwent extensive training on how to adopt similar interview styles and how to document their job-seeking interactions objectively. Transgender testers were instructed to explicitly inform store managers and interviewers of their transgender status whenever feasible.
Our research revealed an astonishingly high degree of employment discrimination against our transgender job applicants.