This study provides evidence on how Information and Communication Technology (ICT) can be used to leapfrong the water and sanitation sector towards more sustainable service delivery. It sought to not only document experiences of Information and Communication Technology use in the WASH sector, but also analyze them within the framework of enabling factors and barriers in terms of vision, process, customer/user, service delivery, human capacity, governance and finance.
- ICTs can be a key enabler for institutional transformation to address the demand for improved water and sanitation services for both rural and urban communities.
- ICTs need to be perceived as merely conduits or contributing forces rather than as development impacts or solutions in themselves.
- The key principles for sustainability that came out of the desk review include themes of user-centered design, participation and experience, choice of technology, and finance and program design.
- Among the barriers with implementing and scaling up ICTs in WASH include the lack of policy and regulatory frameworks, the lack of sustainable financial models, and the lack of monitoring and evaluation.